Who are catch-up payments for?
Catch-up payments are for those who:
- Had their payment(s) denied by PayPal (limitations, or other PayPal related issues).
- Did not add a PayPal or an alternative payment method to their dashboard account for a certain time (forgot to do so, or for personal reasons).
How do I know if I have a pending catch-up payment?
Go to your Freedom! dashboard and click in the revenue menu. At the right you will see the Catch-up information. If there is catch-up to be paid it will show there and let you know what that catch-up is for (channel earnings, recruiter earnings...)
How do I request a catch-up payment?
When you are in the Freedom! dashboard's revenue menu, if there are any catch-up payments to be made, you will see the "Request catch-up" button. Click on it to make your request.
When are catch-up payments sent?
Payments are usually send on a daily basis, however, there may be occasions in which it can take a few more days to send the catch-up payment after you have requested it in the Freedom! Dashboad. This is because they need to be reviewed and approved for payment.
Please allow 2 to 4 business days for catch-up payments to be send. If it takes longer than that for the catch-up payment to be sent to you, contact our support team, we will be happy to review the current status of the payment.
To learn more about catch-up payments, watch George's video below.
For those who (still) have not added their PayPal to the dashboard, please refer to this FAQ to learn how to add your PayPal account to the dashboard.
If you have any questions on how catch-up payments work, feel free to create a ticket by clicking in the link at the top of this page that says "Submit a request" or by clicking here.