At Freedom!, we provide support in seven languages, all provided by native speakers of the language – English, Spanish, Portuguese, Russian, Chinese, Hindi, and Thai. You can also contact the Network Services team, and Account Management team, and Partner QC through this portal. In order to route your inquiry directly to the appropriate departments, please follow these guidelines for the fastest response times possible.
Partner Support team (English Support team)
The (general) Support team is happy to assist all English speaking partners, those who prefer assistance in English, or inquiries in languages we do not support yet (we call them “exception languages)”. In order to contact the (general) Partner Support team, simply leave the portal language in English and then open a ticket by clicking the link in the top of this page "Submit a request".
Equipe de suporte em Português
The (Brazilian) Portuguese Support team is happy to assist all (Brazilian) Portuguese speaking partners, or those who prefer assistance in (Brazilian) Portuguese. In order to contact the (Brazilian) Portuguese Support team, simply change the portal language to Português and then open a ticket by clicking the link in the top of this page "Submit a request".
Equipo de Soporte en Español
The Spanish Support team is happy to assist all Spanish speaking partners, or those who prefer assistance in Spanish. In order to contact the Spanish Support team, simply change the portal language to Español. Then, open a ticket by clicking the link in the top of this page "Submit a request".
Network Services Support team
The Network Services Support team is happy to assist all networks powered By Freedom!, or those who would like to become a network powered by Freedom!. In order to contact the Network Services team, simply set your ticket type to “Networks powered by Freedom!”. Then, open a ticket by clicking the link in the top of this page "Submit a request".
Русская Группа Поддержки (Russian Support team)
The Russian Support team is happy to assist all Russian speaking partners, or those who prefer assistance in Russian. In order to contact the Russian Support team, simply change the portal language to Pусский.
中文客服 (Chinese Support team)
The Chinese Support team is happy to assist all Chinese speaking partners, or those who prefer assistance in Chinese, both simplified, and traditional. In order to contact the Chinese Support team, simply change the portal language to 繁體中文.
ไทยสนับสนุนทีม (Thai Support team)
The Thai Support team is happy to assist all Thai speaking partners, or those who prefer assistance in Thai. In order to contact the Thai Support team, simply change the portal language to ภาษาไทย.
हिंदी सपोर्ट टीम (Hindi Support team)
The Hindi Support team is happy to assist all Hindi speaking partners, or those who prefer assistance in Hindi. In order to contact the Hindi Support team, simply change the portal language to हिंदी. Then, open a ticket by clicking the link in the top of this page "Submit a request".
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